Research peptides are temperature-sensitive and traceable. Every product's Certificate of Analysis is posted on its product page. Here's what to expect.
Processing time
In-stock orders are processed and shipped within 24 business hours. Orders placed on Friday after 12:00 PM ET ship the following Monday to avoid weekend transit. You'll receive a confirmation email with tracking as soon as the package ships.
Shipping methods and timing
Orders ship by ground within the United States. Standard delivery is 2-5 business days after shipment. We do not currently ship internationally; check back for updates.
Shipping rate
Shipping is free on every order. Enterprise and institutional accounts may be eligible for custom shipping terms — contact peptiqe@gmail.com.
Temperature handling
Lyophilized powders are stable at room temperature for short-term transit. Upon arrival, store per the label — most products require -20°C for long-term storage.
Delivery and title
Title and risk of loss transfer on delivery to the carrier. PEPTIQE is not liable for carrier delays, lost packages after confirmed delivery, or damage from improper storage after receipt. Please inspect every shipment within 24 hours of delivery.
Damaged or out-of-spec shipments
If your order arrives damaged or the product does not match its Certificate of Analysis, email peptiqe@gmail.com within 5 business days of delivery. Include your order number, a description of the issue, and photographs of the outer packaging and product. Qualifying claims are resolved by replacement or refund at our discretion.
Refund & Return Policy
All PEPTIQE products are sold as research-use-only reference standards. Because storage conditions cannot be verified once a vial leaves our control, all sales are final after dispatch. We do not accept returns or exchanges and do not issue refunds, except where required by applicable law.
Damaged, incomplete or incorrect orders. If an order arrives damaged, incomplete or incorrect through our error, email peptiqe@gmail.com promptly with your order reference and photographs of the outer packaging and the product. We will review the report and may, at our discretion and subject to applicable law, provide a replacement or another remedy.
Order changes and cancellation. Orders may be changed or cancelled only before fulfillment begins. Once an order has entered fulfillment or a shipping label has been generated, it cannot be cancelled.
How to contact us. Email peptiqe@gmail.com with your order reference and a brief description of the issue. We respond within one business day.
Questions
Email peptiqe@gmail.com with any shipping or return question. We respond within one business day.
Note: This page is a good-faith template. Please have your shipping and returns policy reviewed by qualified counsel before relying on it.